We're Here to Help
If you have a breakdown, we fix it in one visit. We have thousands of dollars of parts and equipment in EVERY service technicians vehicle. That allows us to make most repairs in a single visit – getting you back to full productivity ASAP.
However, more often, breakdowns are prevented altogether with proactive maintenance. If we see something that's about to break, we proactively repair it BEFORE it breaks.
Three in 30 reports: For ANY customer with three service calls in 30 days, you immediately become a priority as we work with you to identify the root of the problem.
Technicians
Hour Response Time
Service is Our Priority
At Coordinated Business Systems our customers are our shareholders. As such we have created a service-centric model for delivering our solutions and services. A few benchmarks of our service organization include:
Service Escalation
- Service team managers evaluate repeat service issues daily
- Executive management team meets weekly to discuss any device in field that has had 3 calls in the past 30 rolling days
Customer Feedback
A service feedback form is left after every call to measure the effectiveness of our technicians in the field
Service Metrics
Technicians are measured on one thing – customer satisfaction and feedback. We do not incentivize our people to cut corners or rush through service calls with parts and/or call bonuses.
Learn more about the Coordinated App
One app gives you access to our latest tools to help you save time.
Every Success Starts With a Plan
