IT Specialist - Level 1
Burnsville, MN | In-Person | $38,000 - $42,000 | Full-Time
The Role
Love a good tech challenge and providing exceptional service? Our growing help desk needs a talented Level 1 Technical Support Specialist. This role combines your troubleshooting skills with a focus on delivering first-rate client support.
Position Summary
We are looking for someone who will be able to demonstrate excellent troubleshooting and technical skills, proficiency with the implementation and support of Microsoft solutions, and exhibit strong communication skills. This position will require the applicant to attain & maintain industry relevant certifications.
About Coordinated
For over 40 years, Coordinated Business Systems (CBS) has grown into a leading Information Management Company, empowering Minnesota and Western Wisconsin companies with Total Office Services. We streamline your operations with managed print and network services, automate workflows with electronic document management, and keep your office running smoothly with essential supplies and the latest technology. At CBS, we foster a collaborative and supportive atmosphere where we have a mix of tenure and new employees creating a dynamic learning environment. We value growth for our employees and offer a fun, professional, yet relaxed work environment.
Responsibilities
- Provide tier-1 support for internal and external customer incidents.
- Assist with day-to-day operations of service department through interactive daily communications with all company team members.
- Create recurring revenue by providing high quality technical solutions and exemplary customer service (including strong verbal and written communications and follow-up skills).
- Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
- Maintain detailed awareness and understanding regarding current software and technical procedures.
- Input and manage tickets and daily time entry through our PSA Professional Services Automation) system.
- Interface with third party vendors to assist with problem resolution.
- Support clients with our Remote Monitoring and Management solution.
Experience
- Associate’s degree in a related field or 1-2 years Help Desk experience.
- Excellent organizational skills.
- Strong written and verbal communication skills.
- Adaptable and capable of learning new software quickly.
- Customer service
- Windows Remote Desktop
- 365 Admin Portal - minimum 1 year
Hiring Manager
Keith Plekkenpol
MSP Service Director