Has printing on your Windows 10 computer caused it to blue screen? We have had a lot of calls at Coordinated and have been helping our clients uninstall Microsoft’s latest patch.
The KB’s we have found that cause this were released on 3/9/2021:
This has also been noted in the latest Windows Central article regarding the Windows 10 update crash.
Our teams have been very busy helping IT admins by uninstalling these updates manually or using a command prompt and entering the following command wusa/uninstall/kb:5000802 then pausing updates for 7 days.
For our clients that are using our managed services programs we are able remove this patch from deployment with our RMM tool and also verify this patch will not push out until Microsoft releases a hotfix.
Lastly, your company can setup patch policies through Group Policy. If you are curious about this, Microsoft does have a best practice article on how to get this setup.
Printers affected by this patch:
Considering this isn’t the first time a Microsoft patch has caused havoc on end users please reach out to your IT admin or Coordinated Business Systems to better prepare for any future patch issues that might come up.
Microsoft has released several patches for issues that have been found with the updates. Please see the below information taken from https://docs.microsoft.com/en-us/windows/release-health/windows-message-center#1574
Out-of-band update to address an error when attempting to print to certain printers
Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released March 9, 2021, and a resolution has been expedited. This known issue affects printing operations for devices using certain Type 3 printer drivers, which might receive an error with a blue screen when attempting to print. An out-of-band optional update is now available on the Microsoft Update Catalog and on Windows Update.
We recommend you only install this update if you are affected by this issue. For more information, see the known issues section for your version of Windows 10 or see the links below:
Out-of-band update to address unexpected results when printing from some apps or to some printers
Updated March 22, 2021
Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released March 9, 2021 and the out-of-band updates released March 15, 2021, and a resolution has been expedited. Affected devices might receive unexpected results when printing from some apps or to some printers. Issues might include missing or solid color graphics, misalignment/formatting issues, or printing of blank pages/labels. An out-of-band optional update is now available on the Microsoft Update Catalog for all versions of Windows and on Windows Update for some versions.
We recommend you only install this update if you are affected by this issue. For more information, see the known issues section for your version of Windows 10 or see the links below:
Note An update has been released for all affected versions of Windows that are still in support.