Application Implementation Specialist

The Role

Are you passionate about technology and constantly seeking to learn and try new things? Do you find joy in making the impossible possible? We're looking for an Applications Specialist who loves to think outside the box, applying technology in creative ways to tackle complex problems. This role is not just about providing support; it's about being a pioneer in business process automation and workflow, designing, implementing, and training on cutting-edge solutions.

Position Summary

Does this sound like you? A tech enthusiast with a strong desire to learn, explore, and experiment with new technologies. Someone with the knack for making technology work in innovative ways, often beyond traditional expectations. A problem solver who is not just looking for the next job, but a mission to make significant impacts through technology. A strong communicator with a desire to over communicate rather than under-communicate, ensuring clarity and alignment on project goals and progress. Or maybe you are feeling trapped in a role that doesn't prioritize customer satisfaction and seeking an environment where your technical skills can truly shine and make a difference.

About Coordinated

For over 40 years, Coordinated Business Systems (CBS) has grown into a leading Information Management Company, empowering Minnesota and Western Wisconsin companies with Total Office Services. We streamline your operations with managed print and network services, automate workflows with electronic document management, and keep your office running smoothly with essential supplies and the latest technology. At CBS, we foster a collaborative and supportive atmosphere where we have a mix of tenure and new employees creating a dynamic learning environment. We value growth for our employees and offer a fun, professional, yet relaxed work environment.

Responsibilities

Provide support for internal and external customer incidents
Become a SME on all Hypass application and Square 9 Software
Lead communication and Coordinate process of new application roll outs/projects
Meet with Stakeholders to plan and design application roll out to meet the outlined needs
Complete application support tickets
Design and Test Application Workflows and Operations as outlined by the client
Perform software upgrades and maintenance
Address incoming support calls, providing workarounds when necessary to ensure customer productivity
Provide service call status updates to internal and external customers
On occasion, travel to customer locations for hands-on troubleshooting and solution delivery
Share knowledge and training with fellow IT employees to strengthen the IT team and provide superior support
Keep abreast of new technology systems, methods and platforms
Maintain effective communication with both technical staff and end users
Manage obligations and support other company initiatives as directed

Experience + Skills

Ability to multitask, as this is a fast paced position with priorities changing as situations develop
Must have experience with computer networking and applications
Passion for technology and innovation
Proven experience in technical support, IT, or a similar role with a focus on problem-solving and project management
Excellent communication skills, with the ability to clearly convey complex ideas and solutions
Experience in designing and implementing business process automation and workflows is highly desirable
A track record of thinking outside the box and applying technology in creative ways to solve problems

What We Offer